- Key Account Manager
- Based in Thailand
- Full-time
- Negotiable
Environment
Acteus is a dynamic, performance-driven company that provides skilled services in the Procurement and Supply Chain sectors.
With over thirty years of combined experience in industries such as Oil & Gas, Mining, Aviation Fueling, Food & Beverage Processing, and Renewable Energies, Acteus brings a full range of synergistic services to complement our clients’ expertise.
At Acteus, we believe that business is first and foremost based on trust from our stakeholders and on reputation. Maintaining this trust and protecting this reputation is the responsibility of every Acteus team member.
Our multi-cultural team creates a rich working atmosphere that encourages both personal and professional development. Acteus proudly boasts a fast-paced, high-productivity, and high-engagement culture that is not suited for those seeking a comfort zone.
Our in-depth knowledge of the Asia Pacific region, together with our growing regional presence, gives us a strong competitive advantage.
The Position
As a Key Account Manager, you will be responsible for developing and maintaining strong relationships with strategic clients, ensuring customer satisfaction, driving revenue growth, and identifying new business opportunities.
You will serve as the primary point of contact for key accounts and work closely with internal teams to deliver exceptional service and solutions.
Missions and Key Responsibilities
- Develop and maintain long-term relationships with key clients.
- Serve as the primary contact for assigned accounts.
- Understand client needs and provide tailored solutions.
- Identify opportunities for business growth, cross-selling, and upselling.
- Prepare quotations, proposals, and commercial agreements.
- Negotiate contracts and pricing with customers.
- Coordinate with internal departments to ensure timely project execution and service delivery.
- Monitor customer satisfaction and resolve issues promptly.
- Conduct regular business reviews with clients.
- Prepare sales forecasts, account plans, and performance reports.
- Track market trends, competitor activities, and customer requirements.
- Achieve sales targets and profitability objectives.
Reports to:
Division Manager
And/or Business Development Manager
Qualifications required
- Bachelor’s degree in business administration, Marketing, Sales, Engineering, or a related field.
- Minimum 5 years of experience in Key Account Management, Sales, Business Development, or Account Management.
- Proven track record of managing strategic accounts and achieving sales targets.
- Experience working with multinational clients is preferred.
- Excellent command of written and spoken English.
- Experience in Procurement, Supply Chain, Oil & Gas, Industrial Services, Engineering, or related industries is an advantage.
Required Technical Skills
- CRM software experience (Salesforce, HubSpot, Odoo, or similar).
- Account planning and sales forecasting.
- Contract negotiation and commercial management.
- Proposal preparation and presentation skills.
- Market analysis and business development.
- Microsoft Office Suite, especially Excel and PowerPoint.
- Financial and commercial awareness.
Required Soft Skills
- Strong relationship-building and networking skills.
- Excellent communication and presentation skills.
- Negotiation and influencing abilities.
- Customer-focused mindset.
- Strategic thinking and problem-solving skills.
- Time management and organizational skills.
- Ability to work independently and in a multicultural environment.
- Leadership and stakeholder management skills.
Key Performance Indicators
- Achievement of sales revenue targets.
- Growth of existing key accounts.
- Customer retention rate.
- Customer satisfaction score.
- Number of new business opportunities generated.
- Gross profit margin achieved.
- Accuracy of sales forecasts.
- Timely resolution of customer issues.
- Contract renewal and account expansion rates.